Support FAQs.

Kaizen Hive - FAQs

Frequently Asked Questions?

  • Answer: Our online payment system allows you to make secure electronic transactions through Internet Banking, EasyPaisa, JazzCash, ATM etc. It allows you to either Pay instantly or Pay Later. In case of Pay instant, system will ask for Debit Card, Credit Card, PayPak Card or Mobile Wallet details. After specifying OTP received from relevant Bank or Mobile Wallet company, your transaction will be processed and specified amount will be debited from your account. In case of Pay Later, a Unique ID i.e. CLINK ID with 6 digits 1-BILL pre-fix, will be created and accessible on all Payment Challan under 1-BILL option. On providing CLINK ID, system shall fetch the amount against CLINK ID which will be paid on providing OTP received on registered mobile number.

  • Is it safe to use the online payment system?

    Answer: Yes, our system is designed with robust security measures to protect your information and transactions. We use encryption and other security protocols to ensure your data is safe. Lastly, your transaction will be processed on providing OTP received on your registered mobile number.

  • Answer: We accept major credit cards (e.g., Visa, Mastercard), debit cards, bank transfers, and EasyPaisa, JazzCash& 1-BILL.

  • Answer: To get started, visit our website and sign up for an account. Follow the registration process, provide necessary details, and verify your account through two Factor authentication mechanism to begin using our payment system.

  • Answer: Yes, there may be transaction fees or service charges associated with successful transactions. The fees are usually based on the client for which you are paying the amount and the payment method used.

  • Answer: After performing a successful transaction, you need to check for refund policy with the client for which you have paid the fee / amount. Please refer to our refund policy.

  • Answer: Transaction processing times vary based on the payment method. Typically, transactions are processed within a few minutes, but this may vary in case of payments made through Credit Cards.

  • Answer: If you encounter any issues during a transaction, such as errors or discrepancies, please send us an email at support@kaizenhive.com immediately. We are here to assist you and resolve any problems you may have.

  • Answer: Absolutely. We prioritize the security and privacy of your personal information. We use advanced encryption and comply with relevant privacy laws to safeguard your data.